How Can We Help?
I have a DeepCool air cooler, and I am getting A CPU Fan error. What can I do to resolve this issue?
There are a few things that you should check it you are getting a CPU Fan error:
1.Make sure that the fan connector is plugged securely into the CPU Fan header.
2.Test if the CPU Fan header is faulty by plugging in another fan, and seeing if the CPU Fan error is thrown again. If it does get thrown again, it is likely the sensor on the motherboard that is the issue.
3.Make sure the fan speed is not too low. Go into the BIOS and increase the fan speed if it is low.
4.Use compressed air to clean the dust off the fan to clear out any obstructions.

My DeepCool cooler comes with pre-applied thermal paste. Should I add more?
The pre-applied thermal paste is the proper amount of thermal paste that should be used for your installation. Adding more paste is not necessary, and can actually introduce other issues involved with using excessive thermal paste. You would just need to replace the thermal paste after every year of usage.

My DeepCool cooler comes with standard RGB. The RGB connector is a 4 pin connector, How do I get it to work with an 3 pin ARGB header? The cooler is advertised to be Aura Sync compatible.
There is a significant difference between the way ARGB and RGB technologies function. ARGB utilizes 3 out of the 4 pins, and is pinned as +5v, Data, empty, and Ground. Standard RGB uses all 4 pins, and is pinned as +12v, Green, Red, and Blue; where each of the 3 last pins control the amount of the corresponding color that is to be displayed at any given time. Aura Sync is a lighting software suite from ASUS that can control both ARGB and standard RGB, but you would need the proper interface to control the respective technology.

The power button on my new case is not operational. How can I troubleshoot the problem?
1. Please make sure the power cord is connected securely to the power supply and the power outlet. Ensure the power supply switch is on the ON position (add a picture of the switch).
2. Please double check that the PW SW connector is properly seated on power SW pins of the motherboard.
3. Please pull out PW SW connector, and short the PW SW pins on the motherboard by using screwdriver. If you can not boot up the PC, then there could be an issue with the motherboard or PSU. If it powers up, then there could be an issue with the power button module or PW SW jumper.

NOTE: Wrong short could cause components damaged, please ensure that all steps are going well. If not, please ask professional IT expert for help.

How do I remove the front panel of my DeepCool case?
The front panel is secured by expansion clasps and can be removed by pulling the bottom of the front panel cutout slightly away from the case.

The USB ports of my DeepCool case is not functioning. How would I fix this problem?
1.Please double check whether the USB connector is correctly connected to the corresponding interface of the motherboard. (USB 2.0 and USB 3.0 are marked on the motherboard).
2.Please plug the USB device directly into the USB port at the rear I/O of the motherboard, or replace other USB devices to confirm whether the USB device functions normally.
3.Mobile HDDs require a lot more power than other USB devices. Due to the cable overall length (front-end interface cable + mobile hard disk cable). the power at the drive may not be sufficient. It is recommended that HDDs be plugged into a USB port directly on the motherboard's rear I/O panel, or supply the external drive with more power.
4.If the USB ports still does not work, it is recommended that you request an RMA for the offending part.
Welcome To DeepCool Support
Thank you for choosing DeepCool. If you need assistance, please contact our customer support team by filling in the following form. Before that , you can also check solutions to frequently asked questions by clicking FAQ.

DeepCool warranty service policy
Last Revision: Jan 8, 2021

- Contact us:

In order to request a warranty repair or refund, please apply for a valid warranty at your point of purchase within a specified time after purchase. The time period may vary depending on the sales platform and the products you have purchased. Please confirm the after-sales policy with the retailer whom you purchased the product from.

Any applications for warranty service that cannot be submitted through the original point of purchase, should be submitted directly to the DeepCool Support team (Ticket: Create a ticket ).

To apply for warranty service through DeepCool Support, you will need to submit a valid proof of purchase (receipt, or invoice), product image, product serial number image, and a detailed description of the problem. How to locate the serial number?

DeepCool does not provide end users with any form of refund. Products returned through authorized dealers must comply with the respective return and refund policies of the authorized dealer.

- Returning your product

If you need to return the product for replacement or repair, be sure to obtain an RMA number or a written confirmation email from the DeepCool Support team. If the product is returned without confirmation, DeepCool will reject the product and it will be returned to the sender. The shipping cost will be covered by the sender.

We have multiple RMA (return merchandise authorization) receiving locations around the world. Your RMA confirmation will specify the specific return address you must use when sending the RMA package. This will be your standard return location and the change of the return location is subject to prior approval from DeepCool. Packages received at unauthorized locations will be rejected and returned to the sender, and the shipping costs will be covered by the sender.

Please use packing material that provides adequate safety protection for the product; all packages that are externally damaged will be rejected and returned to the sender. The shipping cost will be covered by the sender.

DeepCool will perform a visual inspection prior to the receipt of the parcel to ensure that there is no visible damage during transit that may affect the return of the product. DeepCool is not liable for any damages during transit to the RMA receiving location.

Please choose a return shipping method that provides tracking information; DeepCool is not responsible for lost or misdirected packages. In order to avoid problems when receiving the goods, please be sure to inform your after-sales service operator of the tracking information of the package in advance, and attach a copy of your RMA confirmation email to the package. Packages that arrive without prior notification of the tracking information will be rejected and returned to the sender.

After inspection, the receipt of the product will be confirmed and processing of the returned item will begin. The specific processing time will vary depending on the product and the service that has been requested. The corresponding operator will provide updated information to the customer after the product has been received.

In order to provide the best service possible, DeepCool will continue to update this warranty service policy without notice.

【WARRANTY PERIOD】

- DeepCool does not guarantee that the product will meet your specific requirements and you are responsible for determining whether this product is suitable for your application.

- DeepCool guarantees that the product is free from defects in materials and workmanship for a specified period of time from the date of purchase.

- The products you purchase will be used normally in the expected working environment during the warranty period according to the technical parameters specified in the data sheet.

- For any product that does not comply with the published specifications, the identification and remedial measures of liability can only be made based on the judgment of DeepCool; the repair or replacement cost of the product is borne by DeepCool. A prerequisite for this warranty is that the product must be returned to the original place of purchase or to another location designated by DeepCool with the original proof of purchase. You may be required to pay shipping and handling charges, as well as any applicable duties, taxes or other charges. DeepCool will determine whether to repair the product or provide a new product based on relevant technical standards.

Samples, prizes, or gifts provided by DeepCool are not transferable to second-hand buyers, and is covered by a 1 year warranty period.

Claims of missing or broken parts beyond 2-weeks after the Invoice date will not be taken as manufacturing negligence or defect.

Repaired or replaced products will be covered for the remainder of the original warranty period or thirty (30) days, whichever is longer, or by the local legal warranty.

In the event of obsolescence or discontinued products, DeepCool will, at its sole discretion, replace your outdated or discontinued products with products of similar functionality.

The warranty period of each product will vary. For details, please refer to the official DeepCool website, user manual, product packaging or consult the dealer. In case of inconsistent warranty periods, the longer warranty period shall prevail.

【DeepCool® LIMITED WARRANTY】

DeepCool warrants its products to be free from defects in material and workmanship during the warranty period; when given normal, proper and intended usage. If a product proves to be defective in material or workmanship during the warranty period, DeepCool will, at its sole option, repair or replace the product with same product or similar product. The replacement product assumes the remaining warranty of the original product or for a period of 30 days, whichever provides longer coverage for the customer.

II. Who Is Covered Under the Warranty

The warranty is non-transferable. Only the original purchaser is covered under the warranty. DeepCool products sold from auction sites, such as eBay.com, and third-party private sellers on Amazon.com will not be honored, unless it is sold by an authorized distributor.

III. What Is and Is Not Covered Under the Warranty

It is important to note that our warranty is not an unconditional guarantee for the duration of the warranty. Should the product, in DeepCool 's opinion, malfunction within the warranty period, DeepCool will, at its discretion, repair or replace the product that is equal or greater in value depending on supply. Any replaced parts become the property of DeepCool. The warranty does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, unauthorized alterations, repairs, or modifications.

The warranty does not cover any events including but not limited to:
· Any damages unrelated to manufacturing defects.
· Any unsuitable environment or use of the product in DeepCool's opinion.
· Any product which has been modified without official permission from DeepCool, or on which the serial number or warranty sticker has been defaced, modified, or removed.
· Damage, deterioration or malfunction resulting from:
Accident, abuse, misuse, neglect, fire, water, lightning, other acts of nature, electrical surge, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
· Third party products using DeepCool components will not be covered by warranty. Contact the vendor or the manufacturer for information about servicing.
· Repair or attempted repair by anyone not authorized by DeepCool
· Any shipment damages (claims must be made with the carrier).
· DeepCool does not provide warranty coverage for display samples and opened box items.
· Unauthorized repairs to a DeepCool product will void the coverage offered by the warranty policy. DeepCool reserves the right to refuse to service any product which has been altered, modified or repaired by non-DeepCool service personnel.
· DeepCool does not warrant that this product will meet customer's requirements. It is customer's responsibility to determine the suitability of this product.
· Removal or installation charges.
· The customer is responsible for the cost of shipping the product to the designated DeepCool service location. DeepCool will cover the shipping cost of returning a product to the customer.
· DeepCool reserves the right to replace the product with a service product at their sole discretion at any time.

IV. Limitations of Implied Warranties

There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.

V. Proof of Purchase

In the unlikely event that warranty service is required, DeepCool will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise. The original purchaser must submit proof of purchase and provide the product serial number information to obtain warranty service ( How to locate the serial number?). Depending on the product and warranty service requirements, consumers may be required to provide more relevant information.

VI. Exclusion of Damages (Disclaimer)

DeepCool's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. DeepCool shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service, loss of data, and loss of business), or liability in tort relating to this product or resulting from its use or possession. Except for the warranty obligations set forth in this WARRANTY, DeepCool expressly disclaims any other warranties, express or implied, including but not limited to warranties of merchantability or product quality for a particular purpose.
In some areas, the law does not allow the exclusion of implied warranties, or limitations on the duration of implied warranties, or limitations of the disclaimer of incidental or consequential damages, so you may not apply to the above limitations and disclaimers.

- To the fullest extent permitted by applicable law, DeepCool's cumulative liability for all liabilities, obligations or claims arising out of or relating to the products of the underlying warranty policy (such as more than two claims or damage claims will not extend this limitation of liability), no more than the amount paid by the original purchaser for the purchase of the product.

Under any circumstance, either based on contractual or civil code  (including but not limited to misconduct or other legal reasons), DeepCool is not liable for any indirect, additional, special, punitive, or derivative losses incurred when using this product or warranty policy, including but not limited to profit loss, data loss, income loss, manufacturing damages or costs due to use of damaged or replacement parts or services.

- No DeepCool dealer is authorized to make any modification, extension or addition to this policy.

【EXCLUSIONS】

The warranty service does not cover problems or damage caused by the following reasons, including but not limited to:

- Wear caused by normal use
- Any modification, abuse, accident, disassembly, improper use
- Unauthorized repair
- Unauthorized product
- Modification to the serial number information, is vague, or incomplete
- Indicator label is torn
- Any improper operation, including any use not in accordance with the supplied product instructions
- Connect to any improper supply voltage
- Transport or shipping damage
- Any other reason not related to product material or process defects

The warranty policy does not apply to non- DeepCool branded products, even if they are packaged or sold with DeepCool products.

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